Hendrix College

A Summary of Benefits (SBC) is available to Insureds or their covered Dependents, in paper form, without charge, upon request to the Plan Administrator: Commercial Travelers Life Insurance Company, 70 Genesee Street, Utica, NY 13502. Phone 1-800-756-3702.


Please note: If you are eligible for Medicare, the open enrollment period for the Medicare Prescription Drug program (Medicare Part D) begins October 15, 2019 and ends December 7, 2019. If you are currently eligible for Medicare or will become eligible after this enrollment period, please contact Commercial Travelers, the Plan Administrator for information on your current prescription drug coverage and review your options under Medicare’s prescription drug coverage at http://www.medicare.gov/part-d/ . This information can help you decide whether or not you want to join a Medicare drug plan.

School Address and Contact Information

1600 Washington Avenue

Conway, AR 72032

Eligibility Requirements

You must be an active enrolled student at this school to be eligible for this plan. Only eligible students may enroll in the plan. See the student brochure for specific eligibility requirements. Eligibility is subject to verification by the plan administrator.

Fraud Statement

Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

Frequently Asked Questions

How do I check the status of a claim?

If you have an account and haven’t already logged in: Log into the website using the username and password you selected when creating your account and then click on the claims button. If you haven’t created an account yet: Click on the Create Account button on the left hand side of the page. Enter all the information requested (please note: this information must match exactly what the school supplied for you on their eligibility list). If this information matches exactly you will have access to your claim information if there is any. If you get a message that says you don’t have access please call our Claims Call Center at 1-800-756-3702.

How do I contact Optum Customer Service for questions on my Drug Card?

The Optum Customer Service Telephone Number is 800-248-1062 Customer Service reps are available from 7am to 1am Monday through Friday and 8am to 5pm Saturday and Sunday (CST) Click on the Providers link for the Optum Website where you can access the current Preferred Drug Formulary.

What are the Preventive Services covered under this plan?

Follow this link for an explanation of preventive care benefits https://www.healthcare.gov/coverage/preventive-care-benefits

What is my Policy Number?

Your policy number is N3A03, preceded by the year the current Fall term began. Example: For the 2019-2020 school year your policy number would be 2019N3A03.


Address Niagara National, Inc.
5001 Genesee Street

Buffalo, NY 14225
Phone 7576218136
Website www.shs-nn.com
© 2019 Commercial Travelers Life Insurance Company