Frequently Asked Questions
How do I contact Optum Customer Service for questions on my Drug Card?
The Optum Customer Service Telephone Number is 800-248-1062
Customer Service reps are available from 7am to 1am Monday through Friday and 8am to 5pm Saturday and Sunday (CST)
Click on the Providers link for the Optum Website where you can access the current Preferred Drug Formulary.
What are the Preventive Services covered under this plan?
How do I check the status of a claim?
If you have an account and haven’t already logged in: Log into the website using the username and password you selected when creating your account and then click on the claims button.
If you haven’t created an account yet: Click on the Create Account button on the left hand side of the page. Enter all the information requested (please note: this information must match exactly what the school supplied for you on their eligibility list). If this information matches exactly you will have access to your claim information if there is any. If you get a message that says you don’t have access please call our Claims Call Center at 1-800-756-3702.
What is my Policy Number?
Your policy number is N3A03, preceded by the year the current Fall term began. Example: For the 2018-2019 school year your policy number would be 2018N3A03.